Root Cause Analysis
You already know about the unique 'Ironclad' promise that comes with using Hairsense.
"If you are not entirely happy with your progress after 120 days of using products, we offer you a free consultation and trichoderm camera assessment to determine why the product has not achieved maximum effectiveness for you."
In reality the need to execute this promise has arisen just twice over 12 months despite selling thousands of products globally every month but it remains paramount to have the promise remain in place.
Customers living abroad or who feel they live too far away to visit our clinic may take advantage of our "Distance Assistance" questionnaire; a special web based form that helps us get to the root cause of their problem. This, coupled with special postal sample packaging which we send to you at nil charge allow us to make a diagnosis with clarity and make suggestions as to ways forward for you. Being unable to make a diagnosis is
never an option.
It is our 50 years experience in studying and treating hair and scalp conditions coupled with our state of the art clinic, laboratory and dispensary provide a complete solution that enables us to support the Hairsense range (and indeed all of our other products, with such a solid, ironclad promise.
In turn our promise ensures that people just like you can live without the worry that nothing can be done about hair loss or other hair and scalp conditions.
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